If replies to inquiries are not received, it may be due to settings in the email client. Please check the following:

- Emails may be delivered to folders other than the inbox, such as spam folders.

- Spam filters may be enabled.
Examples: "Do not receive emails containing URLs" or "Do not receive emails from computers."
If filters are enabled, try disabling them temporarily.

- Domain-specific reception settings may be activated.
Please ensure that emails from the domain "mail.dqsgsupport.dragonquest.com" can be received.